Refund policy
We will not sell you an inconclusive answer.
If the report comes back Unscored — we have insufficient data to give you a confident answer — it is free. Full refund. No questions.
A Flagged report is not a refund event. If our network finds evidence the object is counterfeit, stolen, or inconsistent with the manufacturer's record, that is the answer you paid for. We will deliver it with sources, and you will keep it.
When you are refunded
Every report is scored against the four quadrants — Identity, Material, Risk and Custody — and returned with a tier and a confidence interval. Refund eligibility follows the tier:
| Result | Band | Refund | Why |
|---|---|---|---|
| Gold | 80–100 | No | Full deliverable shipped. |
| Silver | 60–79 | No | Full deliverable with notes shipped. |
| Bronze | 40–59 | No | Paid and delivered with explicit gap disclosure. |
| Unscored | Insufficient data | Yes — automatic | Reason code unscored_insufficient_data. |
| Flagged | 0–39 or risk override | No | Paid deliverable; Evidence Bundle shipped; 14-day appeal available. |
| Withheld | Registry-protocol restriction | Yes — automatic | Reason code withheld_legal_restriction. |
Immediate delivery and the right of withdrawal
Your report is generated and delivered on payment. By purchasing, you request immediate performance and acknowledge that you lose the 14-day right of withdrawal once the report is generated. This does not affect the refund rights set out above.
Appeals
A Flagged finding carries a 14-day appeal window. If you have evidence that changes the picture, write to appeals@veradis.ai and we will review it.
How to request a refund
Automatic refunds (Unscored, Withheld) are issued to your original payment method without you asking. For a factual-error dispute that isn't a chargeback, write to support@veradis.ai within a reasonable time and we will look at it. Support responds within two business days.
Counterparty: Veradis Intelligence INC. (BC1492323, Canada), operating as “NNEAR AI INC.” on Stripe pending the BC name-change certificate. This report is intelligence, not insurance. See our Terms of service.